Terms of Trade




Currently it is not possible to order wines direct from us via this website – though we are redesigning it so that you will be able to in the future.

If you wish to enquire about and/or order wines you can do so in either of the following ways:

  • By phone or fax (the same number for both)
  • By email (eg by using the ‘contact us’ button)
  • By post

You can send for a copy of our latest wine list by using the form accessed through the ‘wine list’ button. This list also contains an order form that can be faxed, posted or e-mailed to us.

Under the terms of the Licensing Act 1964 we cannot sell alcohol to persons under 18 years of age, so we may ask for proof of age if we are in doubt, before proceeding with an order.


Payment can be made by cheque (with a banker's card) or by all major credit/debit cards.

Terms of sale

All goods are offered at the prices quoted on our list, but these are subject to change due to exchange rate and vintage movements. Please check with us before placing an order.

Goods will be delivered free locally (with 20 miles of Eastbourne) for 12 bottles and anywhere in mainland UK for orders of over £250. For delivery in the UK under this amount, please contact us. Goods for local delivery are dispatched in our own (air-conditioned) delivery vehicle; elsewhere they are sent by Royal Mail parcel and are insured at the appropriate value for the contents: they are normally delivered within 48 hours. Guaranteed next day delivery can be arranged but would normally attract additional cost.

Goods should be checked on receipt. Damages should be reported to us in writing within 4 days of receipt. Please also notify us if goods are not received within 3 days of placing your order (unless we have notified you of a delay, eg because of our need to replenish stock levels to fulfill your order).

After receipt of goods you have an automatic seven-day cooling off period in which you may decide that you do not want the goods and to notify us that you wish to cancel your order. A full refund will be given within 21 days, providing the goods are undamaged and unsoiled. Unfortunately, we cannot accept returned bottles that have damaged or soiled labels or tampered foils.


If you have any complaint about our service or our goods, or you wish to report corked or faulty wines, please contact Colin or Ian, the proprietors (by email, ‘phone, in writing, or personal visit to the shop), who will endeavour to deal with the issue immediately. We will keep a written record of the issue and action taken.


We are proud to be working with advice from East Sussex Trading Standards.

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drink wisely to enjoy more - - -

© Cooden Cellars 2006 

 Last updated:03 May 2006

Cooden Cellars, 14 Grand Hotel Buildings, Compton Street, Eastbourne, East Sussex, BN21 4EJ
Tel/Fax: 01323 649663